1. Information we collect

Information you provide. When you create an account, place an order, or contact us, we collect the details you give us – for example your name, email address, shipping and billing address, phone number, and payment information. Payment card data is processed directly by our payment processor and is not stored on our servers.

Order and product information. We keep a record of the products you buy, the lot numbers shipped to you, and the certificate of analysis associated with each lot.

Automatically collected information. When you visit the site we automatically receive certain information from your browser and device: IP address, browser type, operating system, referring URL, pages viewed, and general usage patterns. We collect this through cookies and similar technologies.

2. How we use your information

• To process, ship, and support your orders.
• To send transactional communications – order confirmations, shipping updates, certificates of analysis, and receipts.
• To respond to your questions and provide customer support.
• To detect, prevent, and address fraud, misuse, and security issues.
• To improve the site, our products, and our services.
• To comply with our legal obligations.
• With your consent, to send marketing about restocks, new lots, and offers. You can opt out any time via the unsubscribe link in any marketing email.

3. How we share your information

We do not sell your personal information. We share limited information with service providers who help us run the business, and only for the purposes below:

• Payment processors – to charge your card and process refunds.
• Shipping carriers – to deliver your order and provide tracking updates.
• Email and communications providers – to send order and marketing emails you have agreed to receive.
• Analytics providers – to understand how the site is used and improve it.
• Legal and safety – when required by law or to protect our rights, users, or the public.

4. Cookies and analytics

We use cookies to keep you signed in, remember your cart, understand how the site is used, and – with your consent – measure the effectiveness of our marketing. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

5. Data retention

We keep your order records for as long as needed to fulfil the order, provide support, and meet our legal, accounting, and tax obligations. You can request deletion of your account and personal data at any time by contacting us.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing.

Residents of California and other U.S. states with comprehensive privacy laws have additional rights, including the right to know what personal information we collect and the right to opt out of the sale or sharing of personal information (we do not sell personal information). To exercise any of these rights, contact us.

7. Security

Payments are processed over encrypted connections (256-bit SSL) by PCI-compliant payment processors. We maintain reasonable technical and organisational safeguards to protect your personal information, but no method of transmission or storage is completely secure.

8. Children

This site and our products are not intended for anyone under 18 years of age, and we do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. If we make material changes we will provide additional notice as appropriate, and note the change in the Last updated date at the top.